![]() The latest version of Ledger Live is only compatible with Windows 10 or above on PC and macOS 10.14 or above on Apple computers.This might be a simple troubleshooting step but can sometimes be the solution to connecting here. Try doing a simple restart of your computer.This includes third party wallets (Metamask, Daedalus, MyEtherWallet) or any other application that could interfere with the connection between Ledger Live and your Ledger device. Please make sure all applications and browser extensions are fully closed when attempting to connect.If S-mode is enabled on your computer and you'd like to use Ledger Live, you can temporarily switch out of S-mode by following these steps. ![]() If not, select the Bluetooth node and then go to. ![]() Now, check if the Bluetooth driver appears in the Device Manager. "S mode" is a security feature that restricts the installation of software, limiting what you can do and install on the computer. In the Device Manager, go to View > Show hidden devices. If your Windows computer is in " S mode," Ledger Live won't be able to communicate with your Nano.If your problem persists, then move on and try. 5) Click Add a device to see if your Bluetooth works properly now. 4) Right-click your Bluetooth device and select Remove device. 3) Under View by, select Category, then click View devices and printers. 2) Type control panel, then hit the Enter key. To avoid any issues when connecting your Nano to Ledger Live through Citrix Workspace, do not enable app protection if prompted to do so. 1) On your keyboard, press the Windows Logo Key. Updating Citrix can resolve the connection issue and allow you to connect your Nano to Ledger Live without any further problems. If your Nano device won't connect to Ledger Live and the "connect and unlock your device" message persists, it may be because your Citrix Workspace is outdated.
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